SOME COMMON QUESTIONS:
WILL MY APPLICATION BE APPROVED? See our Rental Criteria. We have an objective criteria applied to each applicant. Please know we cannot make any exceptions to our criteria. Federal Fair Housing Law requires equal application of all criteria, terms, rules, and regulations.
CAN YOU HOLD AN APARTMENT FOR ME? Yes. If you’ve been approved, selected an apartment, signed the Agreement to Execute, and paid the required Security Deposit, we can reserve that apartment for you for up to 10 business days from the day the unit is Rent Ready.
CAN I TRANSFER TO A DIFFERENT APARTMENT? It depends. Please see our transfer policy document here.
HOW DO I GET MY DEPOSIT BACK? First and foremost, make sure your account is not delinquent. Your deposit is first applied to any unpaid balances on your account at move-out. Second to that is assuring you’ve cleaned the apartment according to this list.. The apartment should be in the same condition as when you moved in, less “normal” wear and tear. You may be charged for damages or necessary yet premature replacements of items. See Important Documents Below.
WHEN DO I GET MY DEPOSIT BACK? Different States have different requirements for this, but generally speaking, if there’s no damage and/or balance due, no longer than 30 days. However, without the correct forwarding address, the delivery of your deposit can be delayed or even lost. It’s imperative you give us your correct forwarding address when you turn in your notice to vacate.
DO YOU ACCEPT HOUSING ASSISTANCE? Most of our properties do accept some types of assistance program, like HUD’s Housing Choice Voucher program. Keep in mind however, that the status of these programs may change without notice. Also, regardless of a resident’s participation of these programs, the terms and conditions of our lease trump the assistance your provided. Oftentimes, lease violations can cause a resident to lose their assistance (depending on the severity).
DO YOU ALLOW PETS? Most of our properties do allow pets. Typically, no more than 2 and no more than 40 lbs adult weight. There is an additional pet deposit of $350 per pet. A Note on Service/Companion Animals: As a reasonable accommodation, the deposits and weight restrictions are waived for service and/or companion animals. HOWEVER, we require written documentation confirming the disability and need. This request and certification must be submitted on the following forms: Request and Certification for Reasonable Accommodation
WHAT IF I HAVE TROUBLE PAYING: We understand emergencies and unexpected situations may arise and we want to work with you. That being said, there is a policy in place for such situations. In compliance with Federal Fair Housing Law, we must consider these situations in a consistent objective manner, and such a policy guides consideration of your circumstances. The policy is attached here. The main thing to remember is to request an arrangement prior to amounts becoming delinquent.
WHAT IF I HAVE A MAINTENANCE EMERGENCY? If you are experiencing active flooding or the loss of some essential service, like heat, water, or the use of all toilets, you can call out main number and press "5." There will then be the choice of which region you need service; please select accordingly and you will be forwarded to the proper maintenance personnel. If you are experiencing a life-threatening emergency, CALL 911; do not call our after-hours number for that reason. Also, for normal maintenance issues, please use the service request feature on our resident portal, or if you do not have resident portal access, you can use this form.
Maintenance requests are available through our resident portal. If you do not currently have a login, you can request one by clicking on the link "Request Access to the Portal" below the sign-in box on the following page.
Here’s your link to our payment portal. You can pay your rent with an e-check using your checking account and even make it an automatically recurring payment. You can request portal access by clicking on the link "Request Access to the Portal" below the sign-in box on the following page.
Use the button above to email us about concerns, compliments, suggestions, and submit documents. We will route your email to the most appropriate staff to address your communication.